Refund policy

REFUND POLICY

Return window
You may return eligible items within 10 days of the delivery date. After 10 days, we cannot offer a refund or exchange.

Conditions
To be eligible for a return, items must be:
- Unused and unworn, in the same condition you received them
- In their original packaging, with all original accessories
- Accompanied by a receipt or proof of purchase
Only regular-priced items are eligible for return.

Final sale (not eligible for return or exchange)
- All sale items
- Gift cards
- All prescription lens orders, as they are custom-made
- All contact lenses
- Jacques Marie Mage, Leisure Society, Nina Mûr, Pewpols, and Piero Massaro, due to limited production and, in some cases, precious materials

How to start a return
Email info@yosemiteeyewear.com with your order number. We'll send you a return authorization and shipping instructions. Returns sent without authorization may not be accepted.

Return shipping and fees
- Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not liable for lost or delayed return shipments.
- Original shipping charges are non-refundable.
- A 5% restocking fee may apply.

Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, please email us within 10 days of delivery with your order number and photos, and we'll make it right.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether it has been approved. Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to process the refund.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift certificate for the value of your return. It will be mailed to you once we receive the returned item.

Contact
Email info@yosemiteeyewear.com, or call Boston 617-431-6944 or Newton 617-431-5747.