Q: How long will it take to receive my online order?

A: In-stock frames ordered online typically ship within 2–3 business days. You'll receive a tracking number as soon as your order ships.

Q: How long do prescription glasses take?

A: Prescription glasses are ordered at our Boston and Newton stores and custom-made for you. They typically take 7–14 business days, depending on the lens type and customization. We'll contact you as soon as your glasses are ready.

Q: Can I order prescription lenses online?

A: Prescription lenses are currently available in store only, so our opticians can take accurate measurements and help you choose the right lenses. Visit us in Boston or Newton, or book an eye exam if you need an up-to-date prescription.

Q: Do you ship internationally?

A: Yes, we ship worldwide. International shipping rates are calculated at checkout, and customs fees may apply depending on your location.

Q: Do you offer eye exams?

A: Yes! Comprehensive eye exams are available by appointment with our licensed optometrists at both our Boston and Newton locations.

Q: What insurance do you accept for eye exams?

A: We accept most major medical insurance plans for medical eye examinations, including Medicare, Blue Cross Blue Shield, Harvard Pilgrim, Tufts Health Plan, and United Healthcare. We also accept EyeMed vision insurance.

Please note: we do not accept MassHealth or Wellsense, or the vision plans VSP and Davis Vision. If you're not sure whether your plan is covered, call us before your visit: Boston 617-431-6944, Newton 617-431-5747.

Q: What should I bring to my eye exam?

A: Please bring your current glasses and/or contact lenses, your insurance card, a photo ID, and a list of any medications you take.

Q: Do you offer eye exams for children?

A: Yes, our optometrists see patients of all ages, including children. We also offer Essilor Stellest® lenses, which are clinically shown to help slow myopia (nearsightedness) progression in children.

Q: Do you offer contact lens exams and fittings?

A: Yes, our optometrists provide contact lens exams and fittings. Let us know when booking that you'd like a contact lens fitting.

Q: How do I book an appointment?

A: You can request an appointment online for our Boston or Newton location on our Book an Eye Exam page, or call us: Boston 617-431-6944, Newton 617-431-5747.

Q: Do you accept vision insurance for glasses?

A: We currently work with EyeMed vision insurance for direct billing. If you're an EyeMed member, we'll handle the paperwork for you.

We do not accept VSP or Davis Vision at this time. However, if you have out-of-network benefits, we're happy to provide an itemized receipt so you can submit it for possible reimbursement.

Q: What insurance do you accept for eye exams?

A: Please see our Eye Exams section above for the medical insurance plans we accept for eye exams.

Q: Can I use FSA or HSA funds?

A: Yes! You can use your FSA or HSA card for eye exams, prescription glasses and sunglasses, and contact lenses. We'll provide a detailed receipt for your records.

Q: What are prescription lenses?

A: Prescription lenses are custom-made to correct your vision based on your eye doctor’s prescription. They can be tailored for distance, reading, computer use, or several vision needs in one lens.

Q: How long does it take to make prescription lenses?

A: Prescription lenses typically take 7–14 business days, depending on the lens type and customization. Progressives and specialty coatings may take slightly longer.


Q: What coatings are available for prescription lenses?

A: Common options include:

• Anti-reflective (AR) coating

• Scratch-resistant coating

• UV protection

• Blue light filtering (optional)

Q: Can I return prescription eyewear?

A: Because prescription lenses are custom-made, they are final sale.

Q: What is your return policy?

A: Frame-only purchases may be returned within 7 days of delivery or purchase if they are unworn, in their original condition, and include all original packaging.
Please note, the following are final sale and not eligible for return or exchange:
All prescription lens orders, as they are custom-made
All contact lenses
Jacques Marie Mage, Leisure Society, Nina Mur, Pewpols, and Piero Massaro frames

Q: How do I start a return?

A: Email us at info@yosemiteeyewear.com with your order number within 7 days of delivery, and we'll send you return instructions.

Q: Do you cover return shipping?

A: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not liable for lost or delayed return shipments.